No matter the business, a focus on improving the customer experience pays dividends. A positive customer experience works to encourage a fiercely loyal customer base, in our recent Digital Shopping Trends Report we found that a whopping 86% of online shoppers more likely to repeat purchase from brands that consistently deliver a great online customer experience.
We asked support managers at Influx their top tips to ensure a quality customer experience, every time. Watch the video below!
*Interested in more videos just like this? Head to the Influx YouTube channel where you can meet the team, find more CX tutorials and explore partnering with Influx! *
