Support that keeps your members coming back
Build a fully managed support team for your health & wellness brand. Handle subscriptions, bookings, product questions and January peaks with dedicated agents on simple month-to-month plans, ready in one week.
Single Agents • Dedicated Teams • Enterprise Teams • AI Management
- 750+ Brands represented
- 50M+ Tickets resolved
- 1,100+ Global network
TRUSTED BY HEALTH & WELLNESS BRANDS WORLDWIDE
Brand-first agents, fully managed teams
Wellness is personal. Your members want someone who understands their plan, their goals and your products, not just their order number. We recruit, train and manage CX teams that learn your brand voice before they go live. Dedicated team leaders, QA, and CX managers come included.
AI handles the routine. Humans handle the personal.
Our AI agent management resolves password resets, booking changes, delivery updates and billing questions accurately. Influx specialists pick up the moments that need a human: a cancellation that can be saved, a product concern, a member who needs reassurance. The customer never feels handed off.
You’re in good company
"We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn't have had such a successful Q1 without Influx's help."
Our competitive edge
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Retention built in
Subscriptions and memberships live or die on the support experience. Agents resolve issues before they turn into cancellations, and follow your rules on pauses and save offers.
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Trained on your products
Agents study your range, programs and policies before they go live. They learn your tone, your plans, and how you talk to members at every stage.
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24/7 across every channel
Email, live chat, voice, in-app, and social. Promote dedicated specialists to own your highest-volume queues, or run one blended team across all of them.
Launch your wellness support team in 1 week
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Share your goals
Tell us about your service, your patients, and the experience you want to deliver. We tailor a support model to fit.
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Meet your team
We recruit, train, and align agents with your tone, workflows, and tools. They sound like your brand from day one.
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Go live
Start with shared or dedicated agents, 24/7 if needed. Agents are pre-trained and ready to go within a week.
Frequently asked questions
Still have questions? Get in touch with our team.
How do you train agents on our brand voice?
We start with your brand guidelines, product catalog, and existing support workflows. From there, we build training documentation and run ongoing QA to keep tone and quality consistent. Because the same agents work with your brand every day, they get sharper over time.
What happens when volume spikes during a launch or peak season?
Get in touch with our team to discuss your support requirements.
How fast can a team be up and running?
Most teams launch within one week. You can start with one or two agents and add more as your needs grow.
Which support channels do you cover?
Email, live chat, social, SMS, and phone, all within one managed operation.
How is Influx different from a traditional BPO?
We use a "follow the sun" recruitment and management model with localized teams, not a single-location call center. That means 24/7 consistent quality, flexibility, and continuous improvement, on a simple month-to-month basis.
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