Glow up your beauty support ops
Build a fully managed support team that handles product launches, viral spikes, ingredient questions and everything else your inbox throws at it. Dedicated agents on simple month-to-month, ready in one week.
Single Agents • Dedicated Teams • Enterprise Teams • AI Management
- 750+ Brands represented
- 50M+ Tickets resolved
- 1,100+ Global network
WE WORK WITH BRANDS FROM START-UP TO SCALE
Brand-first agents, fully managed teams
Beauty is personal. Customers expect agents who can talk through ingredients, skin types and regimens, not just look up an order number. We recruit, train and manage CX teams that learn your products and brand voice before they go live. Dedicated team leaders, QA, and CX managers come included.
You’re in good company
"We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn't have had such a successful Q1 without Influx's help."
Our competitive edge
Growing beauty brands need support teams that match their brand, not just fill shifts.
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24/7 across every channel
Email, live chat, voice, and the channels beauty actually lives on: Instagram DMs, TikTok comments, WhatsApp, Facebook Messenger. Promote dedicated specialists to own your highest-volume queues.
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Trained on your products
Agents study your range, ingredients, and policies before they go live. They learn your tone, your VIP rules, and how you talk about returns.
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Returns and damages, handled
Glass shatters. Pumps fail. Reactions happen. We resolve the moments that test loyalty without escalating every ticket back to your team.
Our network seamlessly delivers a global, 24/7 extension of your brand & tone of voice.
Launch your beauty support team in 1 week
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Share your goals
Tell us about your brand, your customers, and the experience you want to deliver. We tailor a support model to fit.
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Meet your team
We recruit, train, and align agents with your tone, workflows, and tools. They sound like your brand from day one.
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Go live
Start with shared or dedicated agents, 24/7 if needed. Agents are pre-trained and ready to go within a week.
Frequently asked questions
Still have questions? Get in touch with our team.
How do you train agents on our brand voice?
We start with your brand guidelines, product catalog, and existing support workflows. From there, we build training documentation and run ongoing QA to keep tone and quality consistent. Because the same agents work with your brand every day, they get sharper over time.
What happens when volume spikes during a launch or peak season?
Get in touch with our team to discuss your support requirements.
How fast can a team be up and running?
Most teams launch within one week. You can start with one or two agents and add more as your needs grow.
Which support channels do you cover?
Email, live chat, social, SMS, and phone, all within one managed operation.
How is Influx different from a traditional BPO?
We use a "follow the sun" recruitment and management model with localized teams, not a single-location call center. That means 24/7 consistent quality, flexibility, and continuous improvement, on a simple month-to-month basis.
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