IS THIS YOU?
Running AI in support is a full-time job. Most teams don't have time for it.
If any of this sounds familiar, we should talk.
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Knowledge base isn't AI-ready
Your knowledge base isn't ready for AI - or is constantly out of date
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Volume outpaces headcount
Ticket volume is growing faster than headcount
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Escalations are inconsistent
AI escalations to human agents are messy or inconsistent
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Pressure to cut costs
You're under pressure to cut support costs
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First AI implementation
You need help implementing AI for the first time
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Resolution rates have stalled
AI resolution rates have stalled and you're not sure how to improve them
How it works
Nothing reaches your
customers until it's been tested.
We manage your AI the way you'd manage a great employee - with training, testing, and daily oversight. It's not a one-time setup. The cycle repeats, continuously.
First improvements typically visible in 2-4 weeks.
All testing happens invisibly to your customers.
WHY IT'S DIFFERENT
Trained on your brand. Tested before it ever reaches a customer.
↓99.7%
first response time, 4.6+ CSAT maintained
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Simulator-tested
Every change is validated against real tickets before it ever reaches a customer - zero-risk testing.
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Trained on your brand
AI learns your tone, language, and terminology - not a generic bot.
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Works with what you have
Platform- and AI-agnostic. Integrates into your existing helpdesk - no migration required.
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+32%
CSAT increase in 5 weeks
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<10s
first response time, 24/7
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8.5x
faster resolution than human agents
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40%
average monthly cost savings
Partnering with Influx
FAQs
How is pricing structured?
Pricing is based on ticket volume and scope. For teams handling 500+ tickets per month, pricing is a predictable monthly fee. We can evaluate pricing for your organisation in a short discovery call.
How long does it take to get started?
most teams are set up in 1 week, with inspectable improvement in your AI performance after 2 weeks.
What results can we expect?
Customers typically see improvements in:
- CSAT
- First response and resolution time
- Cost per contact
- AI resolution rate
Who is AI Agent Management best for?
MBs with growing support volume, small to medium support teams (1-10 seats) or an existing AI agent that needs improvement.
Is this just another AI bot or tool?
No. This is a service-led solution supported by a dashboard and reporting. A designated person will manage your existing AI agent for you. They monitor performance, review real support conversations, and make ongoing improvements to keep the AI outputs accurate and on brand. You receive a weekly report with clear insights, what was changed, and what is improving. The dashboard supports the work, but the optimisation itself is human-led.
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