How we learn your business

Learning your business is an ongoing process that starts with onboarding. We learn from previous customer conversations and internal documentation.

#1 on demand partner for global CX teams

Trusted by startups to enterprise across 750+ brands since 2013. Nearshore service model. Monthly pricing.

Multi-award winning cleaning brand. Over 100,000 5 star reviews.

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The #1 health app helping people become their best selves.

See our YAZIO case study →

Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.

What our clients say →

Six brands, one streamlined customer service solution.

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Premium fashion achieves global growth.

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Blenders scales 24/7, globally with Influx

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Linktree partnered with Influx to make CX simple & fast with 93% CSAT.

See our Linktree case study →

Fast, on-brand support to major global sporting events.

How we help SaaS & tech →

24/7 multilingual support driving 5-Star reviews globally

Read Sunstransfers case study →

ResetSmile optimizes customer support with Influx

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Multi-award winning cleaning brand. Over 100,000 5 star reviews.

See the 5 star reviews →

The #1 health app helping people become their best selves.

See our YAZIO case study →

Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.

What our clients say →

Six brands, one streamlined customer service solution.

Read the case study →

Premium fashion achieves global growth.

Read the case study →

Blenders scales 24/7, globally with Influx

Read the case study →

Linktree partnered with Influx to make CX simple & fast with 93% CSAT.

See our Linktree case study →

Fast, on-brand support to major global sporting events.

How we help SaaS & tech →

24/7 multilingual support driving 5-Star reviews globally

Read Sunstransfers case study →

ResetSmile optimizes customer support with Influx

Read the case study →

Anne, Team Leader, 5 yrs with Influx

Onboarding

We start every new client with a two week training period. We go beyond your website to learn every detail — like your refund policies, brand voice, and customer service strategies. This in-depth knowledge enables us to become a seamless extension of your own operations.

Ana, Customer Support, 4 yrs with Influx

Learn from previous conversations

With API access to your help desk, we can learn from your previous conversations. Our QA team also uses this information to regularly give our agents and managers regular feedback once we start answering tickets. In addition to help desk access, any internal documentation such as brand guidelines, can be especially helpful.

Gabriel, Recruiter, 5 yrs with Influx

Ongoing training and communication

We set up a ‘Slack Bridge’ meaning you can either speak to our team directly from your own Slack account or we can connect you to ours. You can then speak directly to your dedicated client captain or ops manager and you can see which agents are answering tickets and talk to them directly. We see our team as an extension of your team, so we want to give you 1:1 access as needed.

Monifa, Team Leader, 6 yrs with Influx

Easy procedure updates

Products and businesses change, and we’re built to accommodate this. Our internal teams, lead by the client captains and ops managers, communicate product updates to all agents assigned to your account as well as through our own internal knowledgebases.