AI + human customer support teams
Automatically improve your entire support system using AI agents, AI management, human agents and CX management - all month to month and ready to scale.
Start with a quick AI review and benchmarking meeting.
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McKinsey & Company (in_service 2019)
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Saturn (in_service 2021)
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Recyclops
One CX Team - Human and AI Powered
Improve your entire CX function, not just a bot.
We work backwards from your desired outcome, improving key metrics like CSAT, Average Response Time, NPS and Cost per Service.
The human agents and AI systems work in parellel. The AI agent responds to 20-50% of messages. The human agents manage escalations.
Brand-Match AI
Our parallel AI bot ensures that your live AI experience continues to get better. We use the parallel bot to continuously test knowledgebase context and prompting tactics. Only when proven to work, we update your context to live, improving performance.
Learn more about AI agent management.
Influx is a trusted CX partner for brands, from startup to scale.
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →
Casely improves CSAT with Influx
Read the case study →
“Influx has been a fantastic partner. We’ve been able to scale our service without sacrificing quality."
Linktree partnered with Influx to make CX simple & fast with 93% CSAT.
See our Linktree case study →
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →
Casely improves CSAT with Influx
Read the case study →
“Influx has been a fantastic partner. We’ve been able to scale our service without sacrificing quality."
Linktree partnered with Influx to make CX simple & fast with 93% CSAT.
See our Linktree case study →
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