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Zendesk Tutorial: Enabling and using Zendesk Markdown
Zendesk markdown is a "language" for formatting text inside Zendesk. It allows you to easily add bolding, bullet points, italics and other formatting into your tickets and macros simply by adding some symbols.
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Zendesk Tutorial: How to setup macros
Macros are a Zendesk term for 'saved replies.' Using macros, you can respond to customers faster while reducing the chance of making a mistake.
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Zendesk Tutorial: How and when to use tags
Tagging in Zendesk may feel pretty straightforward, but knowing when and how to use them will set you up for inbox bliss and greater support transparency.
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Zendesk Tutorial: Setting up your initial five views
Views are the tool you use to organise tickets from inside Zendesk. Streamlining them to make the time spent in your inbox as efficient (and straightforward) as possible is so important when aiming for the elusive inbox-zero.
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Zendesk Tutorial: Activating CSAT
CSAT can be one of your most valuable tools when tracking the pulse of your customers. In this tutorial - we are going to run you through how you set it up within Zendesk.
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Influx Year in Review: 2017
We’re in the busiest support season of the year! Start from updating our primary selling proposition to launching a new service. Here are all the highlights.
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Annex Products partnered with Influx to focus on growth and become the global leader in smartphone mounting systems
As Annex Products scaled the team made a strategic decision to focus their management energy on growth and distribution. That’s when they asked Influx to help with their customer support operations.
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How trials work - getting started with Influx
With Support as a Service, we have a pre-built, pre-managed team, ready to help answer tickets in your help desk.
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How to start small but think big: 5 steps for creating the future
Startups are perfect size, not too big for bureaucracy and small enough to experiment - but they are everywhere. How do startups create disruptive innovation? These 5 steps will lead you there.
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We get 27% of our leads from live chat. You can too
In order to drive revenue and growth, more leads help us figure out what to offer, to whom and how. But how exactly do we get more leads? We share the solution that we found.
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Customer service as a service guarantees output, quality and coverage
Influx provides 24/7 customer support for SaaS, eCommerce, and tech companies. We take on everything that’s required in guaranteeing a high quality response. Here are the benefits.
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New feature: Support as a service for ThemeForest comments
We’re now offering support as a service as part of our 24/7 WordPress support service. See how we perform this process with one of our clients — UX Themes.
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