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Macro setting and hacks for your helpdesk
Macros are just one part of your toolset to automate work. Prep your macros and helpdesk for the holidays!
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What business processes should your company be outsourcing?
Many business processes can be outsourced to save time & resources, allowing you to focus on the important things. Find out more today!
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The benefits of long-tail keywords for SEO
Long-tail keywords allow you to get more traffic to your site and be found by new audiences. Learn how to incorporate them into your website for improved SEO!
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Our complete guide to Business Process Outsourcing (BPO)
BPO is a fantastic way for businesses’ to alleviate pressure by delegating important processes to an external company. Read to find out why BPO is important!
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The ultimate guide to outsourcing your e-commerce customer service in 2022
More than ever before, companies are choosing to outsource e-commerce customer support because it is easy, efficient, and scaleable,.
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How to boost your customer experience in 5 simple steps
We asked some of the team at Influx for their top support tips when it comes to leveling up your customers' experience. Watch the video for the full breakdown!
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8 stats that make the case for better support planning this holiday season
2021’s holiday season is going to be the biggest yet. See what consumers expect from this years holiday season - turn your CX into a growth engine.
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How to handle unexpected spikes in ticket volume
Planning for support ticket spikes - both expected and unexpected - is a crucial component of any CX strategy. Here are three quick tips on how to plan for the unexpected. Watch the video!
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Can live chat outsourcing deliver excellent customer service and boost sales? Here are the facts
Many companies have turned to live chat for customer support and sales, and here's why.
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3 simple levers for effective onboarding
Effective customer support onboarding can be as simple as knowing which three levers to pull, and when.
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5 graphics for an easy-to-understand knowledge base
Customers opting for self-help will turn to your knowledge base or resource library. Build a great knowledge base that is easy to navigate and understand by using graphic design.
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Best questions to ask when outsourcing customer support
Dynamic new business models combined with human-powered technology offer vibrant customer service today. Here are five critical questions to ask when you are considering customer service outsourcing.
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