High-performance teams
Influx builds high-performance teams that act as a true extension of your brand, delivering results, exceeding KPIs, and driving customer satisfaction, loyalty, and revenue growth.
Deliver CX excellence with full-time, part-time or Support as a Service teams.
Trusted by brands from startups to enterprise
Why Influx teams perform better
Our approach focuses on hiring the best talent, providing world-class training, employing robust Quality Assurance (QA) frameworks, and ensuring continuous performance improvement.
Your customers always get fast, knowledgeable, and empathetic support.
The top 1% of global talent
We only hire the best — native-level English, tech-savvy, and customer-focused.
Structured training programs
Every agent gains deep brand knowledge from day one.
Dedicated management & QA
Weekly or monthly reviews, real-time coaching, and data-driven improvements.
Actionable reporting & analytics
Transparency into performance, insights for strategic decisions.
Quality at every step
Top 1% of talent
Every Influx agent goes through a rigorous selection process before being placed on your team. Only the top 1% of applicants become Influx team members. What we look for:
- Fluent english & strong communication skills – No scripts, just natural, on-brand conversations.
- Analytical & problem-solving ability – Critical thinkers who can diagnose and solve issues quickly.
- Technical proficiency – Familiar with common CRMs, helpdesks, and e-commerce platforms, with the capacity to learn specialized industry tools.
- Empathy & brand alignment – Agents who share your values and connect genuinely with your customers.
Lara, Customer Support, 3 yrs with Influx
Leadership from Day One
Management included
Every Influx team comes with built-in leadership. Teams operate under a dedicated management structure to ensure sustained excellence:
- Client Team Leader (CTL): Oversees day-to-day operations, handles immediate coaching, quality checks, scheduling, and ensures agents follow your brand voice and
- Delivery Manager (DM): Manages higher-level performance alignment, addresses escalations, and tracks progress against your strategic objectives.
Monifa, Team Leader, 5 yrs with Influx
Trained on your brand
Brand training
Teams go through a multi-step learning process that includes:
Brand-Specific Playbooks
- Your knowledge base — custom articles, workflows, FAQs, escalation policies.
- Product deep-dives — features, brand voice, best practices.
Training & Certification
- Immersive onboarding — covering your brand, tools, SOPs, and tone.
- Hands-on roleplay & shadowing — live exercises to build confidence.
- Draft mode (ticket practice) — agents craft real responses internally for review before going live.
Atika, Customer Support, 4 yrs with Influx
Always improving
QA & performance management
Beyond initial training, constant oversight and improvement ensure we exceed your KPIs. Our management and QA frameworks keep performance on track.
- Planning & preparation: We set quality targets, define metrics like CSAT, FRT, AHT, and confirm QA frequency (weekly, monthly).
- Assess & improve: Team Leaders review random customer interactions, scoring them against tone, accuracy, and speed. Agents receive direct feedback, ensuring gaps are closed quickly.
- Reporting & refinement: QA insights are shared, letting us refine playbooks, add training, or adjust targets to align with your evolving needs.
Judith, Recruiter, 6 yrs with Influx
Data-Driven Insights
Reporting & insights
We provide transparent reporting that fuels better decision-making and helps you see real-time impact.
- Live dashboards — monitor metrics like CSAT, response times, and resolution rates.
- Weekly or monthly summaries — trends, improvement recommendations, and escalation updates.
- Check-in calls — regular alignment sessions with your Team Leader or Delivery Manager to review data, upcoming promotions, or product updates.
Gabriel, Recruiter, 4 yrs with Influx
Yousef Ahmad
Customer Support Manager,
Clipboard Health
“Influx’s ability to outperform even office-based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations.
As we continue to grow and evolve, we are genuinely appreciative of Influx’s dedication and efforts in serving us. We look forward to a future of continued collaboration, where together, we can achieve new heights of success.”
Case studies
See how companies work with Influx to deliver flexibility and scale.
100% customer support in 6 languages across 7 platforms for complete end-to-end support
100% omnichannel customer support for 2x seasonal ticket spikes with 91% CSAT
6 dedicated agents handle 100% customer support for email, live chat, and voice
Read more client testimonials or case studies
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support