Fully managed support
Dedicated agents, three levels of management, and continuous improvement on simple month-to-month plans. Scale without building an ops team from scratch.
Deliver CX excellence with full-time, part-time or Support as a Service teams.
-
Saturn (in_service 2021)
-
Bearpaw (in_service 2021)
-
First Person (in_service 2024)
-
Fleetcor (in_service 2021)
-
True Beauty Glow
-
TRX (in_service 2022)
A complete operation, not just agents
You get agents, team leaders, QA, training, and reporting. We handle recruitment, onboarding, scheduling, performance management, and coaching. You set the standards. We meet them, then raise them.
Management that improves performance automatically
Every Influx team includes three layers of management: local team leaders, client-specific service delivery managers, and data-driven quality assurance. The support operation gets better over time without you managing it.
Scale up and down as your business changes
Start with 1–2 agents and expand as you grow. Add coverage for weekends, after hours, or seasonal spikes without renegotiating a contract. Scale back when things slow down. Month-to-month pricing means you only pay for what you need.
You’re in good company
“Influx has been a key partner in helping us scale without compromising on service.Their flexible, high quality team delivers consistent results we can rely on. With Influx handling support, we’ve stayed focused on growth.They’ve truly elevated the customer experience at Autopilot.”
Case studies
See how companies work with Influx to deliver flexibility and scale.
100% customer support in 6 languages across 7 platforms for complete end-to-end support
100% omnichannel customer support for 2x seasonal ticket spikes with 91% CSAT
6 dedicated agents handle 100% customer support for email, live chat, and voice
Read more client testimonials or case studies
 6 Circle - small.png)