Bilingual German & English Customer Service Representative - Namibia
Namibia
Bilingual Customer Service Representative-English and German Speaking
Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.
We’re seeking a detail-oriented and thoughtful person from Namibia to join our growing team.
RESPONSIBILITIES
● You provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction.
● You leverage platforms such as Zendesk, Airtable, and Notion to manage all customer interactions and maintain accurate records.
● You gather and share constructive feedback from customers to inform product improvements, new feature development, and enhanced user experiences.
ABOUT YOU
● You have previous experience delivering exceptional customer service.
● You are proficient with support tools like Zendesk, Slack, and Google Sheets.
● You are patient and have an empathetic approach to understanding user needs.
● You can explain solutions, provide guidance, and build relationships clearly
● You have exceptional written and verbal communication skills in English and German**
BENEFITS
The flexibility of working from home, this a remote and full-time position
Work with clients in the USA, EU, and elsewhere
Extensive opportunities to learn from, and work with, high-performing colleagues
Career opportunities! We're a fast-growing startup with roles and positions to grow into
If this sounds like you or someone you know, the application link is below! Apply now!
Apply Here
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support