Hire the perfect team member with Talent Match

Hiring the wrong person for a business-critical role costs far more than a salary. It means months of lost training, disrupted relationships, and running the hiring process all over again.

Your business doesn’t just stop moving forward. It moves backwards.

Ouch.

Tony Hsieh, one of the earliest advocates for exceptional customer experiences, estimated that bad hires cost his company well over $100 million.

Ouch again.

For standardized roles, fast placements with services like Talent as a Service can be a perfect fit. But what if your role has non-standard expectations?

That's when hiring managers use Talent Match.

Introducing Talent Match

Talent Match is a fully-managed recruitment process run by the Influx recruitment team to find the best candidate for your role using a custom hiring brief and collaborative selection process.

Once the placement is complete, you pay for these roles using our month-to-month service model. There is no upfront payment required.

It's built for roles like technical diagnostics, policy and high-risk specialists, AI operations leads, and rare-language agents — positions where the cost of a mismatch is high enough to justify a more deliberate process.

Sounds helpful? Schedule a quick chat here.

How Talent Match Works

Talent Match runs as a five-step process:

1. Discovery call with the hiring decision maker. We start by defining what good looks like for the role, from your perspective.
   
2. Discovery call with the job holder. We talk to the person doing the job today (or closest to it) to get extra input into what great looks like.
   
3. Recruitment and shortlist. Influx recruiters screen through hundreds of candidates to arrive at a shortlist.
   
4. Panel test. You watch shortlisted candidates in action and ask the questions that matter most to you, not just what's on their resume.
   
5. Decision meeting. We review the top candidates together, make a selection, and revise the profile if anything's changed along the way.

A resume tells the story of a candidate’s experience, but a panel test brings that experience to life. It allows us to understand how candidates approach real customer interactions, apply their knowledge, balance efficiency with quality, and align with our operational standards before making a hiring decision.

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• Daniela Ramirez, Talent Acquisition Manager at Influx

Talent Match vs. Fully Outsourced Recruitment

Talent Match extends traditional outsourced recruitment by staying involved and accountable throughout the selection process, not just the initial search.

Outsourced recruitment agencies typically only screen and shortlist candidates. You then need to own the selection process and iterate if something isn’t working.