Inside Influx
Meet the team and see how we operate.
Inside Influx
How to optimize remote work and its benefits
It doesn’t come as a surprise that remote work reduces stress, but how can you truly make it work for you?
Inside Influx
Why we launched 100% weekend support
Every support manager I know has the same problem: They have too many tickets waiting for them on Mondays when they first log into their help desk. 500+ ticket backlogs aren’t uncommon. Here's how we launched weekend support.
Inside Influx
What we learned building 200+ support teams
In the last five years, we’ve refined our service to be able to improve almost any existing support team in less than 30 days. Influx's co-founder and Head of Ops gives us his top five recommendations for building a highly-optimized support team.
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