As a CX professional, it’s important to stay up-to-date on the latest in customer experience. Influx’s biweekly newsletter gives a quick, curated look at the industry including recent CX news, helpful articles/blogs, and fresh insights.

Sign up now!{: target="_blank" rel="noopener"}

Here’s a teaser of what to expect:

{: width="1680" height="270"}

Catch up on CX news regarding OpenAI, SAP, and Salesforce{: target="blank" rel="noopener"}… and how Meta plans to offload Kustomer{: target="blank" rel="noopener"} after acquiring it for $1B.

Listen to 11 podcasts to keep your CX game sharp{: target="blank" rel="noopener"} and be sure to check out the top customer success events{: target="blank" rel="noopener"} to attend in 2023.

{: width="1680" height="270"}

Insight #1: 72% of CFOs plan to maintain spending on customer support in 2023, despite economic pressures. (Gartner{: target="_blank" rel="noopener"})

Insight #2: 73% of consumers believe AI can have a positive impact on their customer experience. (Businesswire{: target="_blank" rel="noopener"})

Insight #3: 64% of consumers spend more money with a brand if their issues are resolved. (Zendesk{: target="_blank" rel="noopener"})

Insight #4: US businesses lose $35.3B a year in churn caused by avoidable CX issues. (CallMiner{: target="_blank" rel="noopener"})

{: width="1680" height="270"}

• Is ChatGPT good or bad for CX{: target="_blank" rel="noopener"}? Some say it’s neither.
• CX leaders are warned to prove ROI or pay the price{: target="_blank" rel="noopener"}…
• Use 70 live chat scripts{: target="_blank" rel="noopener"} to boost purchase experiences.
• Read up on the ROI of SMS{: target="_blank" rel="noopener"}.
• Where should you apply conversational AI? Here are several use cases{: target="_blank" rel="noopener"}.
• Boost operational efficiency with 7 ways to improve business operations{: target="_blank" rel="noopener"}.
• Check out the top CX influencers to follow in 2023{: target="_blank" rel="noopener"}.

Sign up for the newsletter!

Ready to receive CX News Now in your inbox? Sign up here.{: target="_blank" rel="noopener"}