Account Executive

USA

About The Role

Influx is the "AWS for customer service." We deliver consistent, high-quality, 24/7 x 365 support for rapid-growth brands across SaaS, eCommerce, Consumer AI, and FinTech.
We are growing fast, our products and service lines evolve quickly, and we are ready to build out our dedicated Account Growth function. We’re looking for a pioneering, high-velocity Senior Account Executive to own our existing client base, build the playbook from scratch, and unlock massive expansion revenue.
If you thrive in dynamic environments where the product landscape shifts and you have to think on your feet, this is your sandbox.

Why This Role is Different

• True Pioneering: You aren't just taking over a territory; you are building the account expansion function from the ground up. You will define the repeatable strategy for our next phase of growth.
• Massive Upside: You’ll own the entire Influx customer base. With uncapped commissions, your earning potential is directly tied to the revenue you unlock.
• High-Impact Selling: You won't just be renewing contracts. You will go "upward and sideways"—selling new cutting-edge products (AI agents, voice agents, expanded global teams), navigating price adjustments, and breaking into new business units.

What You'll Do (The Mission)

• Drive Expansion Revenue: Own the end-to-end commercial cycle for existing accounts, transforming transactional clients into deep strategic partnerships.
• Navigate Fast-Paced Product Shifts: Masterfully position our evolving service catalog (from human support teams to advanced AI agent integrations) to match client needs.
• Build the Internal Playbook: Partner with Delivery Directors and Service Delivery Managers to build a bulletproof pipeline generation process.
• Land and Expand: Navigate complex client organizations to build relationships far beyond the initial point of contact.
• Champion the Function: Track your pipeline (Hubspot, LinkedIn, Sybill) and report findings back to leadership to help scale the team.

What You Bring

• 3+ Years of High-Impact Sales Experience: Proven track record in Account Management, Upselling, or Customer Success within Digital Services, SaaS, CX solutions, or BPO.
• The "Pioneer" Mindset: You are highly adaptable. You don't need a rigid corporate manual to succeed; you enjoy iterating when products or strategies change.
• Commercial Instinct & Grit: You spot upsell signals early, understand recurring revenue models, and possess a natural ability to close.
• Masterful Communication: You know how to command a room, handle tough pricing conversations, build consensus among diverse stakeholders, and—crucially—know when to listen.

What’s in it for You?

• Flexibility: 100% remote working arrangement with a globally distributed team (with occasional travel for team alignments and high-value client visits).
• Uncapped Compensation: A competitive base salary paired with an aggressive commission structure that heavily rewards expansion wins.\
• Career Velocity: As the pioneer of this function, success in this role naturally paves the way for leadership and scaling a team.

How We Operate

• Treat others as you would like to be treated
• Do what you say you're going to do
• Show, don't tell
• Prioritise the listener
• Focus on the facts

Ready to build the future of CX expansion? Apply today at www.influx.com